Boise State Athletic Ticket Office Policies


Address Changes

Please inform the Athletic Ticket Office of any changes to your mailing and email address or contact information. Address changes for the mailing of season football and men's basketball tickets must be received a month before the season to ensure tickets will be delivered on time and to the correct address. If you think you may not be able to receive your tickets via mail, contact the Athletic Ticket Office to have your tickets held at Will Call.

Accessible Seating

To purchase accessible seating for Boise State Athletic events call the Athletic Ticket Office at (208) 426-4737 or purchase online at Boise State welcomes all person to participate in its programs and activities. If you have questions about physical accessibility or anticipate needing any type of accommodation to take part in this event, please contact Annie Kerrick, Title IX/504 Coordinator, at (208) 426-1527 or In advance of your visit.

Children/Lap Seat Policy

Children under the age of two (2) do not need a ticket to enter Boise State regular season events, but must sit on the lap of a ticketed patron. All patrons two (2) years and up need a ticket to enter all athletic events at Boise State University.

Albertsons Stadium Seat-back Policy

Seat-backs are limited to the 18" width that is allowed for each seat. Seat-backs exceeding the 18" policy will be required to remove their seat-back. No seat-backs with arms allowed.

Refunds, Exchanges or Cancellations

There are no refunds, exchanges or cancellations on tickets ordered through the Boise State Athletic Ticket Office unless we are unable to fill your order. Refunds will not be issued due to a time or date change.

Will Call

Photo ID is required to pickup will call. No third party will call accepted.

Will Call is located on the West side of Albertsons Stadium for football and Box Office #2 at Taco Bell Arena for men's and women's basketball.

Lost or Destroyed Tickets

Only the person whose name is on the ticket account may request a reprint. Photo ID of the account holder is required at the time of the reprinted ticket is being issued. We reserve the right to refuse this service to anyone that is found abusing this policy. Stolen tickets will be reprinted if a copy of the police report is presented to the Athletic Ticket Office.

Ticket Transfers

Transfer of season tickets are only allowed from child/parent and spouse/spouse relationships. For season ticket transfers, the account holder must contact the Athletic Ticket Office by phone at (208) 426-4737. We require a letter from the party that is giving up all, or a portion of the tickets, agreeing to transfer the tickets to the other party.


If the person on the season ticket account has passed away the tickets will be transferred to the living spouse. If the living spouse does not want the tickets, they may be transferred to a living child. Tickets may not be transferred to someone by way of a will. Tickets are property of Boise State University.


We require a letter from the party that is giving up all, or a portion of the tickets, agreeing to transfer the tickets to the other party. If in a divorce there is a disagreement about any Boise State tickets, we require a copy of the divorce degree stating who gets to use the tickets.

Upgrade Policy

It is possible to upgrade a junior football season to an adult ticket on a per game basis. You will be charged the full price of the adult ticket for your respective section, plus a $5 upgrade fee and will be given credit for the amount paid for the junior season ticket. The season ticket holder must bring the physical ticket into the Athletic Ticket Office on game day to perform the upgrade. Payment is due in full at the time of the upgrade. Upgrade costs vary on a per-game basis.

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